IT & cybersecurity partner for Austrian SMEs

Calm IT. Strong security. Personal guidance.

We align Microsoft 365, endpoints, security and support so daily operations become easier to run, easier to secure and easier to explain internally.

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15 years of experienceDirect contact personVienna & AustriaMicrosoft 365, endpoints & security

Personal, calm, accountable15 years of IT and cybersecurity experience — with direct contact instead of a ticket carousel.

Positioning

IT and cybersecurity should stay understandable, actionable and manageable for SMEs.

Many companies already use Microsoft 365, mixed endpoints, isolated security tools and grown support processes. The key is to bring these building blocks together and reduce the most relevant risks first.

ITAdler works with management, in-house IT and existing providers. The goal is not unnecessary complexity, but a realistic plan with clear outcomes.

Typical starting point

Which of these situations sounds familiar?

Microsoft 365 is in place, but security baselines and responsibilities are not clearly defined.

Accounts, sharing, MFA, roles and device access often grow faster than governance.

Endpoints, updates and software deployment take too much time.

Client health, policies and rollout quality vary too much from device to device.

Cybersecurity needs to improve, but without turning into a corporate-scale programme.

SMEs need realistic priorities, understandable decisions and measures that work in day-to-day operations.

The in-house IT team or the existing provider needs relief and technical backup.

Reviews, documentation, escalations and special topics often remain unfinished.

Employees should work more securely with email, cloud services and mobile devices.

Awareness, phishing, executive fraud and secure collaboration need practical guidance instead of theory alone.

Customers, insurers or regulatory expectations are increasing the pressure.

Evidence, contingency planning, NIS2-oriented measures and security roadmaps need to be prepared clearly.

This is exactly where ITAdler comes in. We create clarity, prioritise the most important actions and support practical implementation.

Services

ITAdler combines consulting, implementation and ongoing support

The service areas reinforce each other: endpoint management creates visibility, Microsoft 365 requires secure identities, cybersecurity needs clear priorities and ongoing support makes improvements stick in daily operations.

Cybersecurity for SMEs

Security reviews, Microsoft 365 protection, ransomware readiness, monitoring, contingency planning, awareness and NIS2-oriented support.

Typical starting point

The topic is relevant already, but priorities, responsibilities or technical implementation are not yet properly structured.

What we contribute

structured assessment of the current situation
prioritisation by risk, benefit and effort
technical implementation or implementation guidance
documentation and knowledge transfer
alignment with management, in-house IT or external providers

Result: you receive concrete next steps instead of abstract tool recommendations.

View cybersecurity services

Endpoint Management

Microsoft Intune, MECM/SCCM, patch management, software deployment, client health and Windows client management.

Typical starting point

The topic matters, but device standards, rollout processes or ownership are still inconsistent.

What we contribute

review of client management and endpoint processes
improvement of policies, baselines and rollout logic
support for patching and software deployment
practical recommendations for secure endpoint operations
clear handover to internal IT or existing partners

Result: more consistency, more visibility and less friction in day-to-day endpoint operations.

View endpoint services

Managed IT Support

Ongoing IT support, Microsoft 365 administration, remote support, reviews and technical escalation by agreement.

Typical starting point

Operational issues are known, but follow-up work, coordination and technical depth are missing in everyday business.

What we contribute

defined support and review scope
support for Microsoft 365 and endpoint administration
technical escalation and second-opinion support
coordination with existing providers and stakeholders
ongoing improvement of the setup

Result: dependable support without having to build a large internal structure first.

View support services

Workshops & training

Practical workshops for management, IT teams and employees on security, Microsoft 365 and modern workplace operations.

Typical starting point

Knowledge gaps, insecure habits or unclear priorities slow down implementation and create avoidable risk.

What we contribute

workshops tailored to the actual environment
practical awareness and decision-making support
management-friendly language and documentation
technical deep dives for internal IT teams
clear next steps after the session

Result: better decisions, better habits and more confidence across the organisation.

View workshop topics

Additional topics

Modern WorkplaceMicrosoft 365 SecurityRansomware protectionNIS2 orientationBackup and restore reviewPartner coordinationSecurity awarenessRemote support

Orientation

Where should you begin?

We need orientation first

Recommended start: IT/security orientation, initial risk picture and a prioritised roadmap.

See this path

We want to protect our most important systems

Recommended start: cybersecurity review, Microsoft 365 hardening and endpoint baseline measures.

See this path

We want better control over devices and updates

Recommended start: endpoint review, Intune/MECM review and patch process improvements.

See this path

We need ongoing relief

Recommended start: managed IT review and a clearly scoped support or review setup.

See this path

Entry packages

Clear starting points without invented flat fees

The exact scope is agreed individually so effort, budget and outcome stay transparent.

SME IT & Security Orientation

For companies that need clarity on their current situation, risks and next steps.

initial assessment
priority list
management summary
quick wins
roadmap

Request

Microsoft 365 & Endpoint Foundation

For companies that want to improve accounts, devices, updates and security baselines.

Microsoft 365 review
identities and MFA
endpoint management
patch and client topics
documentation

Request

Cybersecurity Readiness

For companies that want better preparation against ransomware, account compromise and incidents.

security review
ransomware protection
backup/restore review
contingency planning
awareness

Request

Ongoing IT Guidance

For SMEs that need regular reviews, administration support or technical escalation.

Microsoft 365 administration
support follow-up
regular reviews
vendor coordination
reporting

Request

Approach

From current situation to an actionable plan

Intro call

We discuss goals, systems, risks and the current operational bottlenecks.

Assess

We review the most important IT, endpoint and security building blocks.

Prioritise

You receive clear next steps based on risk, benefit and effort.

Implement

We support implementation, reviews, workshops or ongoing operational guidance.

Why ITAdler

One point of contact for modern IT and cybersecurity

Serious, personal and tailored to the reality of Austrian SMEs.

IT and cybersecurity considered togetherSME-friendly priorities instead of enterprise complexityHands-on Microsoft, client and operations experienceCollaboration with in-house IT and existing partnersClear outcomes for management and ITPersonal support in Austria

Insights

Topics that matter to SMEs right now

Selected articles as an entry point into Microsoft 365, endpoint management and cybersecurity.

Microsoft 365

Why Microsoft 365 alone does not create a secure IT setup

Practical ITAdler perspective for better decisions.

Endpoint

Endpoint management as a foundation for cybersecurity

Practical ITAdler perspective for better decisions.

Resilience

Ransomware protection for SMEs: the most important immediate measures

Practical ITAdler perspective for better decisions.

ITAdler specialist sites

Specialised entry points for different search situations

ITAdler remains the main brand. Additional domains help companies reach the right entry point faster — from a generic search for an IT partner to endpoint management, controlled remote help or local IT support in Vienna.

IT partner for SMEs

For companies looking broadly for a professional IT partner for Microsoft 365, cybersecurity and ongoing support.

View itfirma.at

Endpoint management & client security

Specialised entry point for Intune, MECM/SCCM, Defender, patch management and client security.

View endpoint.at

Controlled remote help after initial assessment

Remote support for business customers with explicit approval and clean technical scoping.

View remotehilfe.at

Computer service & IT support in Vienna

Local entry point for workplace IT, networks, Microsoft 365 and company support in Vienna.

View computerservice-wien.at

FAQ

Frequently asked questions about ITAdler

What does ITAdler help with in practice?

ITAdler supports Austrian SMEs with cybersecurity, Microsoft 365, endpoint management, managed IT support and practical workshops. The focus is on clear assessment, implementation and continuous improvement.

Is ITAdler a classic systems integrator?

ITAdler positions itself as a modern IT and cybersecurity partner. Depending on the topic, we work together with in-house IT, existing providers or specialised partners.

What is the best way to start?

Usually with a short introductory call and a structured assessment. From there it becomes clear whether cybersecurity, endpoint management, Microsoft 365, support or workshops should come first.

Are there fixed prices?

The scope depends on company size, starting point and the desired depth. That is why services are agreed transparently based on actual need instead of using artificial flat fees.

Next step

Let’s talk about your IT and security challenges.

In a short introductory call we clarify your current situation and the most sensible next steps.

Personal•Confidential•SME-focused

Usually a reply within 1 business day.

✓
Direct point of contactNo anonymous ticket loop — you receive a personal reply.
✓
Clear guidance instead of jargonWe help structure the situation quickly and prioritise practical next steps.
✓
Confidential first conversationYou only share what is useful for an initial assessment.

Direct contact

Phone: +43 676 4358455
Email: adler [at] itadler.at

Request an intro call

Short, clear and without obligation. We reply personally with an initial assessment.

Personal replyNo ticket systemFor SMEs in Austria